This course teaches practical and tested methods to develop participants’ understandings of de-escalation and risk reduction. It requires a single day to complete and it can take place as one session, two half-days or even as ‘twilights’, delivered to anywhere in the UK. It can also be selected as part of our Care Packages. The main areas include:

• The importance of body language and non-verbal communication.

• Understanding our words: what verbal communication are we giving?

• Understanding emotions.

• Positive behaviour strategies, including de-escalation.

• Post-incident support, including restorative conversations.

• Perceptions and risk assessment.